Privacy policy

Last updated: May 2, 2026

FKSuffering operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). FKSuffering is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

 

1. INTRODUCTION

We are committed to protecting your personal data and ensuring transparency in how we process it. This Privacy Policy explains what information we collect, how we use it, how long we retain it, and the rights you have.

This Policy applies globally and is aligned with GDPR, UK GDPR, the Data Protection Act 2018, and general international privacy principles. It applies to all visitors, customers, and users of our website and services.

2. DATA CONTROLLER

FK Suffering acts as the Data Controller for all processing activities described in this Policy. Contact: info@fksuffering.com

3. PERSONAL DATA WE COLLECT

3.1 Information You Provide

·       Name, email address, phone number

·       Billing and shipping address

·       Account registration details

·       Order and transaction information

·       Customer support communications

3.2 Information Collected Automatically

·       IP address (anonymised where possible)

·       Browser type, device identifiers, operating system

·       Pages visited, session duration, click behaviour

·       Referral sources

3.3 Payment Information

We do not store full card details. Payments are processed securely by third-party providers such as Shopify Payments, Stripe, and PayPal.

3.4 Marketing & Communications Data

·       Newsletter subscriptions

·       Email engagement metrics

·       Marketing preferences

3.5 Social Media Data

If you interact with us on social platforms, we may process public profile information, comments, and messages.

4. PURPOSES OF PROCESSING & LEGAL BASES

4.1 Contractual Necessity

To process orders, deliver products or services, manage accounts, and provide customer support.

4.2 Legal Obligations

For tax, accounting, fraud prevention, and regulatory compliance.

4.3 Legitimate Interests

·       Website security and fraud prevention

·       Service improvement and analytics

·       Business operations and optimisation

4.4 Consent

Required for:

·       Marketing communications

·       Analytics and advertising cookies

·       Processing of sensitive data voluntarily provided

You may withdraw consent at any time without affecting prior lawful processing.

5. DATA SHARING

We share data only with trusted service providers, including:

·       Shopify (hosting, order processing)

·       Payment processors

·       Email marketing platforms

·       Analytics providers

·       Logistics and shipping partners

·       Cloud hosting services

·       Professional advisors

All third parties are contractually bound to process data securely and lawfully.

6. INTERNATIONAL TRANSFERS

Your data may be transferred outside the EU/UK. Where this occurs, we rely on:

·       Standard Contractual Clauses

·       Adequacy decisions

·       Equivalent safeguards

7. DATA RETENTION

We retain personal data only as long as necessary for:

·       Contract fulfilment

·       Legal obligations

·       Fraud prevention

·       Accounting and tax requirements

After retention periods expire, data is securely deleted or anonymised.

8. SECURITY MEASURES

We implement technical and organisational measures including:

·       Encryption

·       Access controls

·       Secure servers

·       Monitoring and auditing

9. YOUR RIGHTS

You have the right to:

·       Access your data

·       Rectify inaccuracies

·       Erase data

·       Restrict processing

·       Object to processing

·       Data portability

·       Withdraw consent

Supervisory Authorities

EU: IDPC (Malta) UK: ICO

10. CHILDREN'S DATA

We do not knowingly collect data from:

·       Children under 16 in the EU

·       Children under 13 in the UK

11. THIRD-PARTY LINKS

Our website may contain links to external sites. We are not responsible for their privacy practices.

12. UPDATES

We may update this Privacy Policy periodically. Continued use of the website constitutes acceptance of the updated version.

 

COOKIE POLICY

1. INTRODUCTION

This Cookie Policy explains how we use cookies and similar tracking technologies on our website.

It applies to all visitors and users, regardless of the products or services accessed, and is aligned with GDPR, UK GDPR, and the ePrivacy/PECR requirements.

2. WHAT COOKIES ARE

Cookies are small text files stored on your device when you visit a website. They may be:

·       Session cookies (deleted when you close your browser)

·       Persistent cookies (remain until they expire or are deleted)

3. TYPES OF COOKIES WE USE

3.1 Strictly Necessary Cookies

Required for core website functionality, including security, checkout, and navigation.

3.2 Performance Cookies

Used to analyse website usage, page performance, and error diagnostics.

3.3 Functional Cookies

Used to remember preferences such as language, region, and user settings.

3.4 Marketing & Advertising Cookies

Used to deliver relevant ads, measure campaign performance, and track user behaviour across websites.

4. THIRD-PARTY COOKIES

We use third-party technologies including:

·       Shopify (platform infrastructure)

·       Google Analytics (performance analysis)

·       Meta/Facebook Pixel (advertising and retargeting)

·       Email marketing platforms (engagement tracking)

These third parties may transfer data outside the EU/UK. Transfers rely on Standard Contractual Clauses or equivalent safeguards.

5. CONSENT REQUIREMENTS

Non-essential cookies (analytics, functional, marketing) are only placed with your explicit consent.

You may withdraw or change your cookie preferences at any time via the cookie banner or browser settings.

6. COOKIE MANAGEMENT

You can:

·       Accept all cookies

·       Reject all non-essential cookies

·       Customise cookie preferences

·       Delete cookies via browser settings

7. COOKIE RETENTION

A detailed cookie table is available in the cookie banner, listing:

·       Cookie name

·       Provider

·       Purpose

·       Duration

·       Type (first-party or third-party)

8. THIRD-PARTY LINKS

Our website may contain links to external sites that use their own cookies. We are not responsible for their cookie practices.

9. UPDATES

We may update this Cookie Policy periodically to reflect legal, technical, or operational changes. Continued use of the website constitutes acceptance of the updated version.